ENGAGE WITH TRAVELERS THROUGHOUT THEIR JOURNEY!
Planning
Post-Booking
Post-Booking
Offer distinctive services, Encourage customers to book a trip with your travel Agency! Reply to their questions, recommend best packages, suggest airlines and Inform them about the travel documents they might need. needed and
Post-Booking
Post-Booking
Post-Booking
Get travelers to download & register to your app(or the messaging app of your choice) and and be the invaluable travel partner they never knew they needed!
Pre-Travel
Post-Booking
Day-Of-Flight
Alleviate your customers pre-travel stress by being their trusted travel companion!
Suggest a packing list, reassure them about their flight status, send weather updates, and more!
Day-Of-Flight
Crisis Management
Day-Of-Flight
Offer critical flight updates with your customers, recommend upgrades or VIP passes in case of late arrivals, and inform them about security checks, check –in counters and gates, and finally, recommend hotspots that they can visit during their trip!
Post-Travel
Crisis Management
Crisis Management
By asking your clients for feedback you show that their opinion is important to you. Listening to their point of views and understanding their pain points helps you create a better and more enhanced customer experience.
Crisis Management
Crisis Management
Crisis Management
Keep customers informed of critical changes and trigger automatic flows in case of change in flight status, weather updates, change in Covid-19 status, conflict management etc.
Strengthen Your Positive Reputation
Keep Them Engaged
More than nine out of ten modern travelers share their trip plans with other travelers or those who know they have traveled to that destination previously. This statistic highlights precisely why reputation is crucial because it shows how much other customers influence booking decisions.
Various statistics show that 93% of travelers rely on word of mouth when determining whether a business is trustworthy or otherwise. Furthermore, 72% of customers are unlikely to act unless they have read or heard enough positive reviews before making a purchase or booking. An overall positive reputation can give customers the certainty they need to do business with your travel company and help them pick your business over a rival.
Positive reviews can also boost a business's sales by 31 percent. Therefore, having an excellent reputation is not only critical for attracting new customers but also imperative for maximizing the value those customers provide.
